SUPPORT & ANSWERS
Clear answers about working together, pricing, project scope, add-ons and ongoing support.
01
Process, preparation, communication, timelines, revisions and project handoff.
02
Starting prices, final quotes, payments, scope changes and external costs.
03
Extra deliverables during active projects and monthly support after launch.
8 QUESTIONS
01
No. Share what you currently know about your business, project and desired outcome. We will suggest the clearest package, possible add-ons or a custom scope before anything starts.
02
Existing logos, colours, fonts, website links, menus, price lists, photographs and visual references are helpful. Not everything is required, but more context makes it easier to define the right solution.
03
The request is reviewed first. SOMOVS then suggests the clearest starting point and confirms the scope, price, timeline and next steps. Work begins only after approval and the agreed advance payment.
04
Email is normally used for approvals, content and important project decisions. Calls or additional communication can be arranged when they help clarify the project.
05
The timeline depends on the scope, number of deliverables, required functionality and how quickly content and feedback are provided. A clear estimated timeline is confirmed before work starts.
06
You normally provide final business information, prices, service descriptions, contact details, legal information and usable images. Copywriting, translation and content preparation can be quoted separately when needed.
07
Included revision rounds are defined in the approved scope. Revisions refine the agreed direction. A new direction, new deliverable or major structural change may require an additional quote.
08
Where relevant, editing access and basic handoff guidance are included or defined in the project scope. Some materials are delivered as final files, while later or more complex changes can be handled through ongoing support.
8 QUESTIONS
01
Pricing depends on the selected package, number of pages or deliverables, required functionality, content condition, integrations, timeline and selected add-ons.
02
The starting price represents the simplest version of that package. The typical range shows where similar projects usually fall. The exact price is confirmed after the request is reviewed.
03
The final quote includes the approved deliverables, project structure, timeline, revision process and payment schedule. Optional additions and later scope changes are not included unless specifically listed.
04
Yes. A project may combine a website, visual identity, menu system, QR page, print layouts and customer materials. Larger combinations are prepared as a custom scope.
05
Anything outside the approved scope is reviewed first. Additional price and timing are always confirmed before new work begins.
06
Yes. Projects begin after the scope, price and timeline are approved and the agreed advance payment has been received. The remaining payment schedule depends on the project size.
07
No. Domain registration, website hosting or platform plans, premium fonts, stock assets, external software, plugins, printing and other third-party costs are paid separately unless specifically included in the final quote.
08
Urgent or same-day work depends on availability and is quoted separately. A shorter deadline may increase the final price.
12 QUESTIONS
01
An add-on is an additional deliverable added to an active package, such as an extra page, menu variation, QR card, visual template or additional layout.
02
During an active project, the visual direction, structure and working files already exist. This reduces setup time and makes selected additions more efficient to produce.
03
Yes, but it may be treated as standalone work or included in an ongoing support plan. The price depends on the amount of new setup required and whether the existing system is still ready to use.
04
Ongoing support reserves monthly SOMOVS capacity for small changes inside an existing website, QR page, menu, CMS or customer-facing visual system.
05
Examples include supplied text changes, price updates, opening hours, contact details, link changes, image replacement, menu edits, QR content and updates to existing CMS items.
06
New pages, new sections, redesigns, new visual directions, new functionality, advanced integrations, copywriting, translation, urgent work and completely new materials are quoted separately.
07
Support capacity includes reviewing the request, communication, making the change, responsive checks and publishing. Time is tracked in 15-minute increments.
08
No. Unused capacity expires at the end of each billing month. The monthly payment reserves availability, priority and ongoing familiarity with the project.
09
Each plan includes a first-response window. Completion time depends on the request, available monthly capacity and whether additional information or approval is required.
10
We will explain the remaining work and confirm an additional price or recommend moving to a higher support plan. Extra work never begins without approval.
11
Yes. Active and Priority plans can cover connected customer touchpoints such as a website, QR page, menu, price list or existing visual template within the limits of the selected plan.
12
Support plans are billed monthly. A plan can be changed or cancelled before the next billing period. Work already completed or reserved for the current period remains payable.
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EMAIL: hello@somovs.com
